Refund policy

At Tugpy, your satisfaction with every dog harness, collar, and leash is our priority. If you're not completely happy with your purchase, we're here to make it right.

ELIGIBILITY:
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. Items that have been used, damaged, or altered are not eligible for return.

HOW TO REQUEST A REFUND:
Contact our support team at support@tugpy.com within 30 days of receiving your order. Include your order number and a brief description of the issue with your harness, collar, or accessory. We may request photos for damaged or defective items.

REFUND PROCESS:
Once your return is approved, we will process your refund within 5-7 business days. Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or card provider to reflect the credit.

EXCHANGES:
If you received a defective or incorrect item, we'll send a replacement dog harness, collar, or leash at no extra cost. Contact us within 30 days of delivery with your order number and photos of the issue.

NON-REFUNDABLE ITEMS:
— Items returned after 30 days of delivery
— Items showing signs of use, damage, or modification
— Items without original packaging

RETURN SHIPPING:
Customers are responsible for return shipping costs unless the item is defective or was sent in error, in which case Tugpy will cover the return shipping.

If you have any questions about our refund policy, please contact us at support@tugpy.com — we're happy to help.